000 00368cam a22001337a 4500
008 180718b2002 xxu||||| |||| 00| 0 eng d
020 _a8178817881
090 _a101-4
245 _aIT-enabled services
_cedited by Pramod M. Mantravadi
260 _aHyderabad
_bICFAI Univ. Press
_c2002
300 _a184p.
500 _aContents: v.2.
700 _aMantravadi, Pramod M.
999 _c404876
_d404876