| 000 | 00507cam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180718b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8188689475 | ||
| 082 | _aT254 k674 | ||
| 100 | _aBergman, Bo | ||
| 245 |
_aQuality from customer needs to customer satisfaction _cby Bo Bergman and Bengt Klefsjo |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bOverseas Press _c2006 |
||
| 300 | _a606p. | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer services --Quality control | ||
| 700 | _aKelfsjo, Bengt | ||
| 999 |
_c406163 _d406163 |
||