| 000 | 00489cam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8175542055 | ||
| 082 | _aT15 C771 | ||
| 100 | _aCook, Sarah | ||
| 245 |
_aCustomer care excellance: how to create an effective customer focus _cby Sarah Cook |
||
| 250 | _a4th ed. | ||
| 260 |
_aNew Delhi _bKogan page _c2004 |
||
| 300 | _a248p. | ||
| 650 | _aTotal quality management. | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer relations | ||
| 999 |
_c407302 _d407302 |
||