| 000 | 00580cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1875889515 | ||
| 082 | _aT42 L148 | ||
| 100 | _aLake, Neville | ||
| 245 |
_aMaking customer service happen: a simple and effective guide toachieving unbelievable customer satisfaction while reducing your costs _cby Neville Lake and Kristin Hickey |
||
| 260 |
_aWarriewood _bBusiness _c2006 |
||
| 300 | _a112p. | ||
| 650 | _aCustomer services--Management--Case studies | ||
| 650 | _aCustomer services--Management | ||
| 700 | _aHickey, Kristin | ||
| 999 |
_c407303 _d407303 |
||