| 000 | 00511cam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180718b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1861976305 | ||
| 082 | _aT15 W637 | ||
| 100 | _aWiersema, Fred | ||
| 245 |
_aCustomer intimacy: pick your partners, shape your culture, win together _cby Fred Wiersema |
||
| 260 |
_aLondon _bProfile Books _c2003 |
||
| 300 | _a221p. | ||
| 650 | _aConsumption | ||
| 650 | _aCustomer service | ||
| 650 | _aConsumers - Attitudes | ||
| 650 | _aConsumer relations - Management | ||
| 999 |
_c407306 _d407306 |
||