| 000 | 00457cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8176495441 | ||
| 082 | _aT42 Sc84 | ||
| 100 | _aScott, Dru | ||
| 245 |
_aCustomer satisfaction: practical tools for building important relationships _cby Dru Scott |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi _bViva Books _c2004 |
||
| 300 | _a118p. | ||
| 650 | _aCustomer relations | ||
| 650 | _aConsumer satisfaction | ||
| 999 |
_c407323 _d407323 |
||