000 01076pab a2200181 454500
008 180718b1998 xxu||||| |||| 00| 0 eng d
100 _aRay, C.N.
245 _aCitizens' charters in India: An overview
260 _c1998
300 _ap.802-814.
362 _aOct-Dec
520 _aWith a brief survey of operationalisation of citizens' charters in UK, Northern Ireland and New Zealand as the backdrop, the author examines the basic concerns of citizens' charters in India, their role and basic principles. Shedding light on their evolution in India, he discusses roles of Chief Secretaries and Chief Ministers Conferences leading to adoption of Government of India's model of citizens' charter and spells out the details of its contents. Analytically appraising some citizens' charters which are operational at the national level, he points out their grey areas before drawing his conclusions. - Reproduced
650 _aCitizen's charter - India
650 _aCitizen's charter
773 _aIndian Journal of Public Administration
908 _aN
909 _a41065
999 _c41065
_d41065