| 000 | 00382pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b1987 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aPoza, Ernesto J. | ||
| 245 |
_aImproving morale and customer service in banks _bA case history |
||
| 260 | _c1987 | ||
| 300 | _a58-61 | ||
| 362 | _aMay | ||
| 650 | _aBanks | ||
| 700 | _aClaudio J. Fuchs | ||
| 773 | _aPersonnel | ||
| 909 | _a4254 | ||
| 999 |
_c4254 _d4254 |
||