000 00323pab a2200145 454500
008 180718b1987 xxu||||| |||| 00| 0 eng d
100 _aRao, Nageswar
245 _aCustomer service in banks must improve!
260 _c1987
300 _a20-2
362 _a16 July
650 _aBanks
773 _aYojana
909 _a4262
999 _c4262
_d4262