000 00377pab a2200145 454500
008 180718b1998 xxu||||| |||| 00| 0 eng d
100 _aAhmad, Zakaria
245 _aReengineering public services through ISO 9000
260 _c1998
300 _ap.108-20
362 _aJan-Dec
650 _aCivil service
773 _aAsian Review of Public Administration
909 _a43611
999 _c43611
_d43611