| 000 | 00601cam a22001817a 4500 | ||
|---|---|---|---|
| 008 | 180718b2011 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788176257770 | ||
| 082 | _aT42x54 Up6s | ||
| 100 | _aUppal, R. K. | ||
| 245 |
_aService quality customer satisfaction and efficiency in Indian banks: an empirical study _cby R. K. Uppal |
||
| 260 |
_aNew Delhi _bSarup Books _c2011 |
||
| 300 | _a382p. | ||
| 650 | _aSelf-help groups --India | ||
| 650 | _aMicrofinance --India | ||
| 650 | _aCustomer relations --India --Management | ||
| 650 | _aInternet banking --India | ||
| 650 | _aBanks and banking --India | ||
| 999 |
_c443041 _d443041 |
||