| 000 | 00548cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788184975451 | ||
| 082 | _aT42 G135 | ||
| 100 | _aGallagher, Richard S. | ||
| 245 |
_aWhat to say to a porcupine : 20 humorous tales that get to the heart of great customer service _cBy Richard S. Gallagher |
||
| 260 |
_aNew Delhi _bBPI India _c2012 |
||
| 300 | _a111p. | ||
| 650 | _aCustomer relations -- Humor | ||
| 650 | _aCustomer services -- Management -- Humor | ||
| 650 | _aCustomer services -- Humor | ||
| 999 |
_c444804 _d444804 |
||