000			01377pab a2200157 454500
008			180718b2000 xxu||||| |||| 00| 0 eng d
100			_aNyhan, Ronald C.
245			_aChanging the paradigm: trust and its role in public sector organizations
260			_c2000
300			_ap.87-109
362			_aMar
520			_aThe article explores the feasibility of a trust-based organizational paradigm as a new model for public sector management. A conceptual model is developed from a literature review of more than 100 journal articles and books. The author proposes that participation in decision making, feedback from and to employees, and empowerment of employees lead to increased interpersonal trust (between supervisor and employee) in a public organization. The article further hypothesizes that these trust-building practices between supervisors and workers can lead to increased productivity and strengthened organizational commitment. The conceptual model is empirically tested using as a case study both structural equation modeling and data from a municipal government. The analysis demonstrates that the trust-based model is a viable paradigm for increasing interpersonal trust, organizational commitment, and productivity in the public sector. - Reproduced
650			_aPublic administration
773			_aAmerican Review of Public Administration
909			_a44540
999			_c44540 _d44540