| 000 | 00654cam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180718b2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788126536467 | ||
| 082 | _aT15x54 Sp31 | ||
| 100 | _aSpector, Robert and McCarthy, Patrick | ||
| 245 |
_aNordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry _cby Robert Spector and Patrick McCarthy |
||
| 250 | _a2nd | ||
| 260 |
_aNew Delhi _bWiley _c2012 |
||
| 300 | _a224p. | ||
| 650 | _aDepartment stores -- United States -- Management | ||
| 650 | _aCustomer services -- United States -- Handbooks, manuals, etc | ||
| 650 | _aNordstrom (Firm) -- Management | ||
| 999 |
_c445498 _d445498 |
||