000 00359pab a2200145 454500
008 180718b2000 xxu||||| |||| 00| 0 eng d
100 _aRamaswamy, P.R.
245 _aImplementing TQM in government
260 _c2000
300 _ap.11-17
362 _aJan-Mar
650 _aTotal quality management
773 _aManagement in Government
909 _a45512
999 _c45512
_d45512