000			01284pab a2200157 454500
008			180718b2000 xxu||||| |||| 00| 0 eng d
100			_aXu, Qi
245			_aOn the way to knowledge: making a discourse at quality
260			_c2000
300			_ap.427-53
362			_aAug
520			_aThis paper shows how `archaeology of knowledge' (Foucault) works at a site, called quality. By tracing the formation of knowledge on quality, a discursive space is opened. A spider web and snowballs help to illustrate where and how connections and concepts take shape, mutate and transform from modern quality control to quality management. Unconvinced by a seemingly objective or external source to discourse for unity in TQC and Deming's methodology, the paper argues for a discursive unity instead. A demonstration on how `quality' and `standards' may have become discursive objects highlights complex effects of a `quality' discourse. When the shaping capacity of discourse is taken seriously, its effect on knowledge (trans)formation may have to be reconsidered. To this end, the paper seeks to give voice to what established procedures for `positive knowledge' have been unable to deliver. - Reproduced
650			_aTotal quality management
773			_aOrganization
909			_a45759
999			_c45759 _d45759