000 00357pab a2200145 454500
008 180718b2000 xxu||||| |||| 00| 0 eng d
100 _aKirk, John
245 _aImplementing TQM: some influencing factors
260 _c2000
300 _ap.14-17
362 _aSep
650 _aTotal quality management
773 _aManagement Services
909 _a46080
999 _c46080
_d46080