000			01183pab a2200157 454500
008			180718b2000 xxu||||| |||| 00| 0 eng d
100			_aSardana, G.D.
245			_aMeasuring productivity in civil service
260			_c2000
300			_ap.46-55
362			_aApr-Jun
520			_aProductivity and its measurement have been generally considered as issues concerning labour in the manufacturing sector. Civil service in its traditional role of regulator and controller has seldom been considered a domain fit for productivity measurement. However, liberalized economy and globalization have changed the roles of the government and the civil service. There is a new focus on customer service and performance improvement. What requires to be improved has to be measured as what cannot be measured cannot be improved. This paper views the concept of productivity in its broader perspective. The three facets of Productivity termed as PQR: Performance, Quality and Recipient Satisfaction have been examined in detail. A framework has been developed to evaluate productivity as a family of ratios. - Reproduced
650			_aCivil service
773			_aProductivity
909			_a46210
999			_c46210 _d46210