000 00406pab a2200145 454500
008 180718b2000 xxu||||| |||| 00| 0 eng d
100 _aKelemen, Mihaela
245 _aToo much or too little ambiguity: the language of total quality management
260 _c2000
300 _ap.483-98
362 _aJun
650 _aTotal quality management
773 _aJournal of Management Studies
909 _a46681
999 _c46681
_d46681