000			01560pab a2200169 454500
008			180718b2001 xxu||||| |||| 00| 0 eng d
100			_aGarrett, Terence M.
245			_aThe WACO, Texas, ATF raid and challenger launch decision: management, judgment, and the knowledge analytic
260			_c2001
300			_ap.66-86
362			_aMar
520			_aThe author argues that the Challenger space shuttle launch disaster and the Bureau of Alcohol, Tobacco and Firearms (ATF) raid on the Branch Davidian compound both offer insights for managers and organization theorists as to how managers make judgments concerning their employees based on conceptions of how the employees ought to do their work. Managers with a knowledge of "management as science" objectify the work of employees under them. Workers know their work as craft based on firsthand experience. The author argues that traditional management practice results in decision making that does not take into account the knowledge of all organizational participants, and this leads to catastrophe. "Worker" knowledge and "management" knowledge, as well as other kinds of knowledge in organizations, are frequently incompatible. This aspect is characteristic of modern organizations but tends to be accentuated during times of organizational crisis. These two cases illustrate well the problems involved in decision making within complex organizations. - Reproduced
650			_aSpacecraft
650			_aDecision making
773			_aAmerican Review of Public Administration
909			_a48387
999			_c48387 _d48387