000 00462pab a2200169 454500
008 180718b2001 xxu||||| |||| 00| 0 eng d
100 _aKerrison, Susan
245 _aComplaints as accountability? the case of health care in the United Kingdom
260 _c2001
300 _ap.115-33
362 _aSpring
650 _aHealth services - Great Britain
650 _aHealth services
700 _aPollock, Allyson
773 _aPublic Law
909 _a48795
999 _c48795
_d48795