000 00568cam a22001577a 4500
008 180718b2003 xxu||||| |||| 00| 0 eng d
082 _aAPPPA 2002-03 NAR/17
100 _aNarayana, B.V.L.
245 _aCitizens charter and good governance: a case study of the ministry of railways
_cby B.V.L. Narayana
260 _aNew Delhi
_bIndian Institute of Public Administration
_c2003
300 _a197p.
500 _aAn APPPA M.Phil dissertation, 2002-03 (Guide: J.C. Kapur)
650 _aAPPPA
650 _aPublic administration - India
650 _aGovernance - India
999 _c492691
_d492691