| 000 | 00417cam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 180718b1978 xxu||||| |||| 00| 0 eng d | ||
| 082 | _aAPPPA 77-78 GOP | ||
| 100 | _aGopinath, Santa | ||
| 245 |
_aCustomer satisfaction in postal services _cby Santa Gopinath |
||
| 260 |
_aNew Delhi _bIndian Institute of Public Administration _c1978 |
||
| 300 | _a108+p. | ||
| 650 | _aPostal services | ||
| 650 | _aCustomer satisfaction | ||
| 999 |
_c501170 _d501170 |
||