000			01529pab a2200169 454500
008			180718b2001 xxu||||| |||| 00| 0 eng d
100			_aDibben, Pauline
245			_aLocal government and service users: empowerment through user-led innovation?
260			_c2001
300			_ap.43-58
362			_aAutumn
520			_aUnder the Best Value regime, the government requires local authorities to involve the public in determining the provision of services. Indeed, the Best Value legislation provides a legal basis for consulting citizens and the local community in relation to better management of local government functions. The guidance on Best Value also encourages local authorities to place performance management within a community strategy framework. These combined actions will, it is hoped, result in more innovative, effective and efficient provision. Arguably, however, the success of increased participation will be influenced by how and why the public are involved. This study draws on case study research to ask whether involving the public does result in innovative changes and to what extent those involved are empowered through the process, concluding that success for both the authority and service users is influenced by factors such as cost structures and whether the original intent includes careful consideration of how those involved might benefit from the process. - Reproduced
650			_aLocal government
700			_aBartlett, Dean
773			_aLocal Government Studies
909			_a50264
999			_c50264 _d50264