| 000 | 00520cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8186641599 | ||
| 082 | _aB3x54 M691s | ||
| 100 | _aMisra,Suresh and Pathania,Mamta | ||
| 245 |
_aStandards And Quality In Service Delivery _cBy Suresh Misra and Mamta Pathania |
||
| 260 |
_aNew Delhi _bIndian Institute Of Public Administration _c2012 |
||
| 300 | _a64p. | ||
| 650 | _aoperations management | ||
| 650 | _aeffective service operations | ||
| 650 | _aservice operations | ||
| 999 |
_c502682 _d502682 |
||