000			00456cam a22001337a 4500
008			180718b2002 xxu||||| |||| 00| 0 eng d
020			_a0470831618
082			_aT15 B815p
100			_aBrown, Stanley A.
245			_aPerformance driven CRM: how to make your customer relationship management vision, a reality _cBy Stanley A. Brown and Moosha Gulycz
260			_aOntario _bJohn Wiley _c2002
300			_a272p.
650			_aCustomer relationship management
999			_c502969 _d502969