| 000 | 00511cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a817649612 | ||
| 082 | _aT347 F914 | ||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed _cBy Nancy Friedman |
||
| 260 |
_aNew Delhi _bViva books _c2004 |
||
| 300 | _a149p. | ||
| 650 | _aCustomer services | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aConsumer complaints | ||
| 999 |
_c502975 _d502975 |
||