| 000 | 00413cam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 180718b2008 xxu||||| |||| 00| 0 eng d | ||
| 082 | _aT34 N441w | ||
| 100 | _aNewwell, Frederick | ||
| 245 |
_aWhy CRM Doesn't work : how to win by letting customers manage the relationship _cby Frederick Newell |
||
| 260 |
_aNew Delhi _bKogan page _c2008 |
||
| 300 | _a263p. | ||
| 650 | _aMarketing | ||
| 650 | _aCustomer relations | ||
| 999 |
_c502978 _d502978 |
||