| 000 | 00395cam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761932550 | ||
| 082 | _aT15 B18c | ||
| 100 | _aBalachandran, S. | ||
| 245 |
_aCustomer- driven services management _cby S. Balachandran |
||
| 260 |
_aNew Delhi _bResponcse Books _c2004 |
||
| 300 | _a304p. | ||
| 650 | _aCustomer services -- India -- Management | ||
| 999 |
_c503034 _d503034 |
||