| 000 | 00511cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2010 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780070702523 | ||
| 082 | _aT15 G82c | ||
| 100 | _aGreenberg, Paul | ||
| 245 |
_aCRM at the speed of light : social CRM strategies , tools , and techniques for engaging your customers _cby Paul Greenberg |
||
| 250 | _a4th | ||
| 260 |
_aNew Delhi _bTata MCGraw Hill _c2010 |
||
| 300 | _a647p. | ||
| 650 | _aElectronic commerce | ||
| 650 | _aCustomer relations -- Management | ||
| 999 |
_c503035 _d503035 |
||