| 000 | 00396cam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 180718b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761932968 | ||
| 082 | _aT15 Se75c | ||
| 100 | _aSeth Rakesh | ||
| 245 |
_aCreating customer delight: the how and why of CRM _cBy Rakesh Seth and Kirti Seth |
||
| 260 |
_aNew Delhi _bSage _c2005 |
||
| 300 | _a154p. | ||
| 650 | _aCustomer relations -- Management | ||
| 999 |
_c503043 _d503043 |
||