| 000 | 00360cam a22001217a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761921478 | ||
| 082 | _aT42 Sch57 | ||
| 100 | _aSchneider, Benjamin | ||
| 245 |
_aService Quality : Research perspectives _cBy Benjamin Schneider and Susan S. White |
||
| 260 |
_aThousand Oaks _bSage _c2004 |
||
| 300 | _a185p. | ||
| 999 |
_c503058 _d503058 |
||