| 000 | 00423cam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 180718b2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8186641599 | ||
| 082 | _aB3x54 M691st | ||
| 100 | _aMisra, Suresh and Pathania, Mamta | ||
| 245 |
_aStandards and quality in service delivery _cby Suresh Misra and Mamta Pathania |
||
| 260 |
_aNew Delhi _bIIPA _c2012 |
||
| 300 | _a64p. | ||
| 440 | _aConsumer Education Monograph Series 13 | ||
| 999 |
_c503378 _d503378 |
||