| 000 | 00498cam a22001457a 4500 | ||
|---|---|---|---|
| 008 | 180718b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780070615663 | ||
| 082 | _aI5 F576 | ||
| 100 | _aFitzsimmons,James.A. and Fitzsimmons,Mona.J. | ||
| 245 |
_aService management : operations,strategy,and information technology _cBy James A.Fitzsimmons. and Mona J.Fitzsimmons. |
||
| 250 | _a5th | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2006 |
||
| 300 | _a605p. | ||
| 650 | _aService industries -- Management | ||
| 999 |
_c503453 _d503453 |
||