000			01627nam a2200205Ia 4500
008			181130s2018 xx 000 0 und d
100			_aGill, Chris
245			_aThe 'ombuds watchers': _bcollective dissent and legal protest among users of public services ombuds
260			_c2018
300			_ap.367-388.
504			_dJun
520			_aThis article examines the phenomenon of the �ombuds watchers�. These are groups of dissatisfied users of public service ombuds schemes who engage in legal protest against the current system of redress for citizen-state complaints. Through the lens of legal consciousness scholarship we propose a framework that conceptualizes the collectivized protest of the ombuds watchers. Based on an empirical dataset, our analysis shows that the ombuds watchers meet each of the defining characteristics of dissenting collectivism and demonstrates the existence of forms of legal consciousness which present �opportunities to build alternative imaginaries and institutions�. Our case study provides an insight into the potential for dissenting collectives to challenge the hegemonic structures of state law, while at the same time emphasising the continuing power of legal ideology in shaping popular understandings of justice. The article also suggests a pathway for future empirical research into user experiences of justice systems. - Reproduced.
650			_aJustice, Administration of
650			_aOmbudsman
650			_aOmbudsman - U.K.
650			_aPublic services ombuds
700			_aCreutzfeldt, Naomi
773			_aSocial and Legal Studies
906			_aOmbudsman
999			_c506523 _d506523