000			01325nam a2200181Ia 4500
008			181130s2018 xx 000 0 und d
100			_aKundo, Hare Krisna
245			_aCitizen�s charter for improved public service delivery and accountability: _bthe experience of land administration at the local government in Bangladesh
260			_c2018
300			_ap.226-237.
504			_dFeb
520			_aImproved public service delivery and accountability have increasingly turned out to be important issues in public sector management. In Bangladesh, there has been noteworthy progress, including the introduction of citizen�s charter since 2008. This article explores the contribution of citizen�s charter in improving public service delivery and accountability at the local government land administration, adopting a qualitative longitudinal study. Analysis of the findings reveals that most of the service recipients are ignorant about the charter even after 8�years of its introduction. The charters are mainly producer dominated and their grand rhetorics are far away to achieve in reality. - Reproduced.
650			_aCitizen charter
650			_aLocal government - Bangladesh
650			_aPublic service delivery
773			_aInternational Journal of Public Administration
906			_aCitizen charter
999			_c506731 _d506731