000			01825nam a2200181Ia 4500
008			181130s2018 xx 000 0 und d
100			_aLoon, Nina M. van et al
245			_aSpeakig up and activism among frontline employees: _bhow professional coping influences work engagement and intent to leave among teachers
260			_c2018
300			_ap.318-328.
504			_dMay
520			_aDemands that exceed time and resources place pressure on public professionals, resulting in coping behavior. This study aims to provide insight in the prevalence and consequences of taking a more active strategy, professional coping. Next to traditional forms of coping studied in public administration, studying active coping can result in more insight in when and with what consequences frontline employees speak up and resist pressures. We explore to what degree teachers use speaking out using professional norms as a way to tackle the pressures they face. Moreover, we analyze the relationship between professional coping, work engagement, and intent to leave as important indicators of how immersed frontline employees are in their work. Using survey data (n�= 1,270) from primary school teachers, we conclude that professional coping is in general regularly but not very often applied, but that professional coping is related to higher work engagement and lower intent to leave. We conclude that studying active coping strategies can not only be important for street-level literature in gaining insight in all types of behavior and their consequences but also for public service providers aiming for an engaged workforce. - Reproduced.
650			_aBureaucracy
650			_aPublic administration
650			_aStreet level bureaucracy
773			_aAmerican Review of Public Administration
906			_aBureaucracy
999			_c506840 _d506840