000			01926nam a2200193Ia 4500
008			181130s2018 xx 000 0 und d
100			_aSoo, Christine
245			_aA knowledge-based approach to public value management: _ba case study of change implementation in disability services in Western Australia
260			_c2018
300			_ap.187-202.
504			_dJun
520			_aThis paper provides a knowledge?based perspective to understanding public value management (PVM). As distinct from other approaches to public administration, PVM focuses on collaborative capacity building for the creation of public value. To develop the notion of PVM further, we explore the role of a knowledge?based strategy in a case study of change implementation in 18 disability service organisations in Western Australia. Our findings show important inter?relationships between knowledge management strategy, adopting a person?centred approach to service provision, and sustainability of change implementation. We discuss the implications of the study for disability sector change management and for the further exploration of the strategic role of knowledge management capabilities in the study and practice of PVM in public sector administration. The paper explores the relationship between an organisation's knowledge capture and sharing systems and processes and its ability to implement change in a way that generates long?term benefits for both public sector employees (e.g., engaging with key stakeholders to generate innovative solutions for serving client needs) and clients (i.e., increased well?being through better service design and support). - Reproduced.
650			_aDisabilites - Case study - Australia
650			_aKnowledge management
650			_aPublic values
700			_aChen, Shannon and Edwards, Mark G.
773			_aAustralian Journal of Public Administration
906			_aKnowledge management
999			_c506858 _d506858