000			01577nam a2200193Ia 4500
008			181130s2018 xx 000 0 und d
100			_aThynne, Lara
245			_aA pragmatic approach to designing changes using convergent interviews: _boccupational violence against paramedics as an illustration
260			_c2018
300			_ap.272-279.
504			_dJun
520			_aDeveloping a change program to address complex problems can appear overwhelming. This study presents how an inductive diagnostic technique known as convergent interviewing can provide a summary of the critical issues that could be addressed by a change program. A systems perspective is used to show how the issues raised by the diagnostic process can be targeted in order to have the most effect and be pragmatically implementable. The use of the tool is illustrated by analysing an employee problem that needs to be addressed in public services, the high rates of occupational violence against paramedics. The resulting inductive systems model can be used for diagnosis or for informing a variety of change interventions. Convergent interviews are relatively easy to use, powerful, and applicable to many situations. This tool is particularly useful for developing innovations regarding a specific problem, changes that could be a source of substantial public value. - Reproduced.
650			_aChange management
650			_aInnovation
650			_aOccupational violence
700			_aRodwell, John
773			_aAustralian Journal of Public Administration
906			_aChange management
999			_c506863 _d506863