| 000 | 00560nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c507835 _d507835 |
||
| 020 | _a9789386608154 | ||
| 082 | _aT42x5433 B146 | ||
| 100 |
_aAditi Baghla _92613 |
||
| 245 |
_aService quality in retail banking _bBalancing customer perception and expextation |
||
| 260 |
_aNew Delhi _bBharti _c2017 |
||
| 300 | _a291p. | ||
| 650 |
_aBanks and banking -- Customer services -- India -- Mālwa (Punjab) _95857 |
||
| 650 |
_aCustomer services -- India -- Mālwa (Punjab) -- Quality control. _95858 |
||
| 650 |
_aConsumer satisfaction -- India -- Mālwa (Punjab) _95859 |
||