000 00369pab a2200145 454500
008 180718b2001 xxu||||| |||| 00| 0 eng d
100 _aRamaswamy, P.R.
245 _aTools for implementing TQM in government
260 _c2001
300 _ap.59-71
362 _aJul-Sep
650 _aTotal quality management
773 _aManagement in Government
909 _a50931
999 _c50931
_d50931