000			01390nam a2200169 4500
999			_c509568 _d509568
008			190514b ||||| |||| 00| 0 eng d
100			_aLoon, Nina Mari van _95569
245			_aConnecting governance and the front lines: how work pressure and autonomy matter for coping in different performance regimes
260			_c2018
300			_ap.435-451.
520			_aHow frontline employees cope with perceived work pressure may be of direct influence on policy outcomes. This study contributes to the street‐level bureaucracy literature in several ways. First, we study both passive client‐oriented and active system‐oriented coping. Second, we analyse how these coping behaviours relate to work pressure and work autonomy. Finally, this article analyses whether these relationships are conditioned by the performance regime. Using a unique set‐up of hospital employees (n = 979) working in external and internal performance regimes, we find a higher level of system‐oriented active coping than client‐oriented passive coping. Moreover, we find that autonomy matters for system‐oriented coping and work pressure for client‐oriented coping, and that these relationships are context‐dependent. - Reproduced.
650			_aGovernance _95570
700			_aJakobsen, Mads Leth _95571
773			_aPublic Administration
906			_aPublic administration
942			_2ddc _cAR