000			01552nam a2200145 4500
999			_c510096 _d510096
008			190723b ||||| |||| 00| 0 eng d
100			_aFaulkner, Nicholas et al _97303
245			_aThe INSPIRE framework: how public administrators can increase compliance with written requests using behavioral techniques
260			_c2019
300			_ap.125-135.
520			_aPublic administrators rely on written communications to send information to citizens and stakeholders, and they are among the heaviest users of the postal service. Behavioral science research has identified several techniques that public administrators can use to increase compliance with written requests and, in turn, increase effectiveness. Currently, however, many written communications from government bodies are not written in a manner that utilizes these techniques. It remains an ongoing challenge for public administrators to identify, understand, and use these techniques in the written communications sent by their organizations. This article presents a framework capturing seven prominent techniques in a simple mnemonic—INSPIRE—that is already being used by several government bodies in Australia. It also provides practical examples of how to use each technique and demonstrates that using these techniques could result in large aggregate improvements in effectiveness and socially desirable outcomes of public administrators' written communications. - Reproduced.
773			_aPublic Administration Review
906			_aPublic administration
942			_2ddc _cAR