000			01178pab a2200181 454500
008			180718b2000 xxu||||| |||| 00| 0 eng d
100			_aSundar, S.
245			_aQuality of services: the ultimate objective of regulation
260			_c2000
300			_ap.14-24
362			_aMar
520			_aRegulatory reforms in India as in other countries seek to provide quality services to the consumer. This paper discusses the initiatives taken by regulators in developed countries such as U.K. and U.S. as well as developing countries such as Sri Lanka to set and enforce quality standards and ensure consumer satisfaction. The authors argue that although certain efforts have been initiated in India in the electricity, telecom and ports sectors to set quality standards, a lot more has to be done before consumers can begin to realize the benefits of regulatory reforms. They also stress he need for active consumer participation along with continuous vigilance by research institutions to make these benefits real. - Reproduced
650			_aQuality control
650			_aPublic utilities
700			_aSarkar, S.K.
773			_aASCI Journal of Management
909			_a51084
999			_c51084 _d51084