000			02122nam a22001577a 4500
999			_c512696 _d512696
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100			_aHammerschmid, Gerhard et al _914384
245			_aNew public management reforms in Europe and their effects: findings from a 20-century
260			_bInternational Review of Administrative Sciences
300			_a85(3), Sep, 2019: p.399-418.
520			_aThis article assesses the impact of New Public Management (NPM)-style reforms in European countries as perceived by top public sector officials. Using data from an executive survey conducted in 20 European countries, we look at the relationship between five key NPM reforms (downsizing, agencification, contracting out, customer orientation and flexible employment practices) and four dimensions of public sector performance: cost efficiency, service quality, policy coherence and coordination, and equal access to services. Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance. Contracting out and downsizing are both positively related to improved efficiency, but downsizing is also associated with worse service quality. The creation of autonomous agencies is unrelated to performance. This suggests that policy-makers seeking to modernize the public sector should prioritize managerial reforms within public organizations over structural transformations. Points for practitioners For practitioners, this article provides an in-depth perspective on how top public sector executives perceive the impact of NPM-style public sector reforms on a number of performance dimensions. It allows them to better understand the relationship between reform strategies and outcomes in European administration, and allows them to compare their own experiences with those of top executives in other countries. - Reproduced.
650			_aNew public management - Europe _914385
773			_aInternational Review of Administrative Sciences
906			_aPublic administration - Europe
942			_2ddc _cAR