000			01487nam a2200169 4500
999			_c512702 _d512702
008			191210b ||||| |||| 00| 0 eng d
100			_aMa, Liang _914404
245			_aNational e-government performance and citizen satisfaction: a multilevel analysis across European countries
260			_bInternational Review of Administrative Sciences
300			_a85(3), Sep, 2019: p.506-526.
520			_aAre citizens more satisfied with e-government ranked higher in league tables? In this article, we empirically examine the relationship between objective e-government performance on the supply side and the perceptions of citizens on the demand side. A multilevel analysis of over 28,000 respondents across 32 European countries reveals that highly ranked e-government is warmly welcomed by citizens, suggesting that the supply and demand sides of e-government are, in part, consistent. Specifically, the e-government performance–satisfaction correlations in e-service and e-participation are more prominent than that of e-information. The results also show that citizens’ perceived e-government benefits are mainly from using online services. While e-government rankings are reasonably predictive of citizen satisfaction, they should be referred to with caveats in e-government policies.- Reproduced.
650			_aE governance _914405
700			_aZheng, Yueping _914406
773			_aInternational Review of Administrative Sciences
906			_aE-government
942			_2ddc _cAR