000			01691nam a2200181 4500
999			_c513393 _d513393
008			200214b ||||| |||| 00| 0 eng d
100			_aLevitats, Zehavit _916174
245			_aEngage them through emotions: Exploring the role of emotional intelligence intelligence in public sector engagement
260			_bPublic Administration Review
300			_a79(6), Nov/Dec, 2019: p.841-852.
520			_aThe public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two‐study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands‐resources model and illuminating the practical value to public service of better selection and training of high‐EI employees and managers. - Reproduced.
650			_aEmotional intelligence _916175
700			_aVigoda-Gadot, Eran _916176
700			_aVashdi, Dana R. _916177
773			_aPublic Administration Review
906			_aPublic sector
942			_2ddc _cAR