000			01693nam a22002057a 4500
999			_c513801 _d513801
008			200901b ||||| |||| 00| 0 eng d
100			_aPrakash, Ved _917440
245			_aBanking Ombudsman Scheme: An Analysis
260			_aBihar Journal of Public Administration
300			_a16(2), July-Dec. 2019. p. 157-168
520			_aThe Banking Ombudsman Scheme developed in response to two trends – the need for an alternative to legal action for customers seeking redressal against Banks and an increasing policy guidelines by the Reserve Bank of India on self-regulation. Alternative Dispute Resolution (ADR) mechanisms formed the basis of the model because of a growing recognition that ADR processes had the potential to limit costs, preserve relationships and offer more flexibility than formal, adversarial court processes. At the same time, this does not preclude customers from accessing courts and this is voluntary for the customer. The Scheme is designed so that parties need not be legally represented. The processes of the Scheme are inquisitorial and informal and so a party is not required to articulate a dispute in the form of pleadings or refer to the relevant law. The fifth revision of the scheme was done in the year 2017 to make it more effective. The present study is an attempt to analyse the performance of the scheme from 2015-2018. _ Reproduced
650			_aBanking Ombudsman - India _917441
650			_aCustomer - India _917442
650			_aComplaints - India _917443
650			_aReserve Bank of India _917444
650			_aRedressal - India _917445
773			_aBihar Journal of Public Administration
906			_aOMBUDSPERSONS - INDIA
942			_cAR