000			01948nam a22001577a 4500
999			_c514300 _d514300
008			201024b ||||| |||| 00| 0 eng d
100			_aLee, Danbee, and Gregg, G. _919745
245			_aBureaucratic reputation in the eyes of citizens: an analysis of US federal agencies
260			_aInternational Review of Administrative Sciences
300			_a86(1), Mar, 2020: p.183-200
520			_aBureaucratic reputation has been defined as a set of beliefs about a public organization’s capacities, roles, and obligations that are embedded in a network of multiple audiences (Carpenter, 2010). Although one of the most important audiences in a democracy is the citizenry, very little empirical investigation has looked at citizens’ beliefs about specific government agencies and what individual or contextual factors influence these beliefs. To examine this question, this study analyzes data from a unique 2013 Pew Political Survey that represents the responses of 1500 US citizens on the reputations of 12 federal agencies. Results demonstrate that citizens view the reputations of some agencies (such as the CDC and NASA) much more favorably than other agencies (such as the IRS and the Department of Education). In regression analyses, findings suggest that the reputation of federal agencies varies according to citizens’ general level of trust in government and their political ideology, but that demographic, socioeconomic and regional differences also shape reputation judgments. These findings provide some preliminary empirical understanding of the reputation of government agencies in the eyes of the citizenry and may have implications for agencies seeking to manage their relationship with the public.- Reproduced
650			_aFederal government, Public agency, Public opinion, Reputation _918876
773			_aInternational Review of Administrative Sciences
906			_aFEDERAL GOVERNMENT - AMERICA
942			_cAR