000			01496nam a22001457a 4500
999			_c515516 _d515516
008			210129b ||||| |||| 00| 0 eng d
100			_aRamasamy, Ramesh _923998
245			_aQuality of government, public service delivery and institutional impartiality in ethnically polarised societies: Evidence for policy makers
260			_aAsia Pacific Journal of Public Administration
300			_a42(1), Mar, 2020: p.46-60
520			_aEmpirical studies support the argument that the quality of government, institutional performance and institutional impartiality are likely to have an impact on minorities in accessing legally mandated welfare services. It is also argued that diminished form of citizenship, discriminatory laws and policy practices could remain a barrier for minorities to enjoy public services in diverse societies. The article explores these different arguments with empirical evidence and explicates in what ways the quality of government, administrative impartiality and institutional performance influence access to public services for the plantation community of Sri Lanka based on qualitative evidence collected for a three-year research project. The article finds that the policy implementation process and practices have a substantial influence on the quality of government, institutional impartiality and citizenship rights of minorities. – Reproduced
773			_aAsia Pacific Journal of Public Administration
906			_aPUBLIC ADMINISTRATION
942			_cAR